Shipping

Every item in our shop is sent directly from one of our trusted fulfillment partners, so your order may arrive in more than one package, each with its own tracking number.

Processing: Orders are sent to our fulfillment partners within 1 business day. Partners typically ship within 1–3 business days after that.

Delivery: Most orders arrive within 5–12 business days of purchase, depending on the item and your location. Delivery time starts when your order ships, not when you place it.

Tracking: You’ll get tracking information by email as soon as each package ships.

Shipping costs: Shipping is calculated at checkout, and many items ship free. Costs are always shown before you pay.

Where we ship: We currently ship within the United States.

Delays: If your order will ship later than expected, we’ll email you with a new date and give you the choice to wait or cancel for a full refund.

Returns

We want you to be happy with your purchase. Because items ship from different partners, return terms can vary slightly by item, and any item-specific terms appear on its product page.

Contact us first. Email info@homesteadingcollective.com with your order number and the reason for the return within 14 days of delivery. Please don’t send anything back before we reply, because returns sent without our authorization can’t be accepted or refunded.

Get your return authorization. If your return is approved, we’ll send you a return authorization (RMA) number and the correct return address. The address will not be the one on your shipping label.

Ship it back. Include the RMA number on the box, and email us the tracking number.

Refund. Once your return is received and inspected, we’ll refund your original payment method. Please allow 5–10 business days after we confirm receipt.

Who pays for return shipping

Wrong, damaged or defective item: we’ll cover return shipping or send a prepaid label.

Change of mind, wrong size or color ordered, or exchange: you pay return shipping, and a restocking fee of up to 20% may apply to undamaged items.

Damaged, defective or wrong items

Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll arrange a replacement or refund.

Lost packages

If your tracking shows delivered but you haven’t received it, or it hasn’t moved for 10 business days, contact us. We’ll work with the carrier and our partner to replace or refund your order.

Order changes and cancellations

Orders go to fulfillment quickly, so email us right away. We can only cancel or change an order that hasn’t been processed yet, and we can’t guarantee it.

Items we can’t accept back

Opened seeds and consumables, perishable items, and anything marked “final sale” on its product page.

Questions? Email info@homesteadingcollective.com or call (262) 649-6884.